Shipping & Returns Policy

Thank you for shopping with Caboki Hair Fibers. We are committed to delivering your orders safely and on time while ensuring a smooth return and replacement experience.

Order Processing & Shipping

• All orders are processed and dispatched within 24–48 working hours after successful order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During peak seasons, promotional events, or website maintenance, dispatch timelines may be slightly delayed.

• Once your order is shipped, you will receive shipping confirmation along with tracking details via Email, SMS or WhatsApp.

If you do not receive your shipping confirmation within the expected time, please contact us.

Email: mkinternational9896@gmail.com

WhatsApp: +91 8360183606

Delivery Timeline

Estimated delivery time depends on your location.

• Metro Cities: 2–5 Business Days

• Other Cities & Towns: 3–7 Business Days

• Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary due to courier delays, weather conditions or other unforeseen circumstances.

Wrong Item Delivered

If you receive the wrong product, please follow the steps below.

Step 1

Report the issue within 3 days of delivery.

Send the following to:

Email: mkinternational9896@gmail.com

WhatsApp: +91 8360183606

Please include:

• Order ID

• Photos of the product received

• Photos of the packaging (if applicable)

Step 2

Allow us up to 48 working hours to review your request.

Step 3

After approval, our courier partner will arrange a reverse pickup.

Step 4

If reverse pickup is unavailable at your location, our support team will guide you through an alternative return process.

Step 5

Once the returned product is received and verified, we will dispatch the correct replacement (subject to stock availability). If the product is unavailable, a full refund will be processed.

Damaged Item Received

If your product arrives damaged, please contact us within 3 days of delivery.

Step 1

Email or WhatsApp us with:

• Order ID

• Clear photos of the damaged product

• Photos of the outer packaging

Email: mkinternational9896@gmail.com

WhatsApp: +91 8360183606

Step 2

Allow us 48 working hours to verify your request.

Step 3

If approved, our courier partner will arrange pickup of the damaged item.

Step 4

If pickup is unavailable in your area, we will provide an alternative return method.

Step 5

After receiving and inspecting the damaged product, we will dispatch a replacement (subject to stock availability). If a replacement is unavailable, a refund will be processed.

Return & Replacement Eligibility

Returns or replacements will not be accepted in the following cases:

• Product has been opened, used or altered.

• Original packaging, labels or accessories are missing.

• Return request is submitted more than 3 days after delivery.

• Product has been damaged due to misuse or improper handling.

• Products purchased under clearance or special promotional sales (unless damaged or incorrectly delivered).

Order Cancellation

Orders can only be cancelled before they are processed and dispatched.

Once an order has been packed or shipped, cancellation requests cannot be accepted.

For cancellation requests, please contact us immediately after placing your order.

Shipping Charges

• Free Shipping is available on eligible orders above the minimum purchase amount displayed on our website.

• We also offer Cash on Delivery (COD) service for eligible locations.

• Any applicable shipping charges are clearly displayed during checkout and are considered final.

• Shipping charges are generally non-refundable unless the return is due to an error on our part (wrong or damaged product).

Need Assistance?

If you have any questions regarding shipping, delivery, returns or replacements, please contact us.

Caboki Hair Fibers

Website: https://cabokihairfibers.com/

Email: mkinternational9896@gmail.com

WhatsApp: +91 8360183606